Privacy & Policy

Privacy & Policy

For Delivery Personnel

Last Updated: February 17, 2026

1. Introduction

Welcome to our Delivery Personnel Privacy Policy. This policy outlines how we collect, use, protect, and share your personal information as a delivery partner. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws.

2. Information We Collect

2.1 Personal Information

When you register as delivery personnel, we collect:

  • Full name, date of birth, and government-issued ID
  • Contact information (phone number, email address, home address)
  • Profile photograph
  • Bank account details for payment processing
  • Vehicle information and insurance documents
  • Background check and verification documents

2.2 Location Data

We collect real-time GPS location data when you are actively making deliveries. This helps us:

  • Assign nearby delivery orders efficiently
  • Track delivery progress for customers
  • Calculate accurate delivery times and distances
  • Ensure safety and security during deliveries
  • Provide navigation assistance

2.3 Performance Data

We track delivery-related metrics including delivery completion rates, customer ratings, on-time performance, and acceptance rates to maintain service quality and calculate earnings.

2.4 Device Information

We collect device information such as device model, operating system, unique device identifiers, and mobile network information to optimize app performance and provide technical support.

3. How We Use Your Information

3.1 Service Delivery

  • Assign and manage delivery orders
  • Process payments and calculate earnings
  • Provide customer support and resolve issues
  • Communicate important updates and notifications

3.2 Safety and Security

  • Verify identity and conduct background checks
  • Monitor for fraudulent activities
  • Ensure compliance with safety standards
  • Investigate incidents and accidents

3.3 Performance Improvement

  • Analyze delivery patterns and optimize routes
  • Improve app functionality and user experience
  • Provide performance feedback and training resources

4. Information Sharing

Important: We do not sell your personal information to third parties.

4.1 With Customers

We share limited information with customers including your first name, profile photo, vehicle details, and real-time location during active deliveries.

4.2 With Service Providers

We may share information with trusted service providers who help us operate our platform, including payment processors, background check services, cloud storage providers, and analytics services.

4.3 Legal Requirements

We may disclose information when required by law, to respond to legal processes, to protect our rights and safety, or to investigate fraud and security issues.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information
  • Secure data centers with physical security measures
  • Regular backup and disaster recovery procedures

6. Your Rights and Choices

6.1 Access and Update

You have the right to access and update your personal information through your delivery app profile settings at any time.

6.2 Data Deletion

You may request deletion of your account and personal data. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Location Permissions

You can control location permissions through your device settings. However, location access is required to accept and complete deliveries.

6.4 Marketing Communications

You can opt out of promotional communications by adjusting your notification preferences in the app or clicking unsubscribe in our emails.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Delivery records and performance data are typically retained for accounting and legal purposes. After account termination, we may retain certain information for up to 7 years as required by applicable laws.

8. Cookies and Tracking Technologies

Our mobile application and website use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our delivery services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or via email. Your continued use of our services after such notification constitutes acceptance of the updated policy.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [email protected]

Phone: +1 (555) 123-4567

Address: 123 Delivery Street, Suite 100, City, State 12345